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RestorixHealth’s Response to the COVID-19 Crisis

We are facing an unprecedented situation that is affecting our patients, hospital partners, staff and families throughout the communities we serve. As the Coronavirus spreads, impacting each of us throughout the country, RestorixHealth remains dedicated to continuing our mission to restore health and improve the quality of life – and access to care – for patients with wounds.  

Wound care is an essential service and now, more than ever, it is critical that patients continue to receive their treatments in order to limit wound care-related emergency room visits and hospital admissions. Our Centers remain open and we plan to keep them open for as long as the government and our hospital partners allow.

RestorixHealth takes the health and safety of our patients and team members very seriously. We are actively monitoring the latest recommendations of the CDC, regulatory agencies and local health agencies. As we have a large population of at risk/high acuity patients, we are following CDC infection control guidelines and are taking every precaution to mitigate transmission of the virus. Steps to protect our patients and staff, include:

  • Practicing social distancing in the common areas
  • Cleaning and disinfecting waiting rooms between patient visits
  • Scheduling patients with staggered arrival times 
  • Screening patients at reception/front desk for fever, flu-like symptoms and risk factors
  • Seeing patients in order of acuity 
  • Sanitizing treatment rooms between visits

We are taking additional steps to help those patients who are unable to come to our Centers at this time, including:

  • Weekly follow-up phone calls with high-risk patients and those missing appointments in order to keep track of their progress and needs
  • Rescheduling patient visits, when appropriate
  • 24/7 nurse support hotline
  • Ensuring adequate DME supplies to patients in order for them to self-manage their wounds in the event they are unable to come to their appointment or if a center closes

As our hospital partners continue to ready themselves for an increased demand on their services, we are offering our wound care team to assist with inpatient wound care, as well making our clinical staff available to assist and supplement hospital staffing during this time.

Our corporate offices have been and will remain closed. We are fortunate to have a large remote work force and corporate staff who are accustomed to working from home. We have superb remote working capabilities and are fully equipped to maintain the same level of customer support.

As this situation changes daily and the circumstances continue to evolve, we will tailor our response to meet these challenges we are facing. These are difficult times and we will continue support our patients, partners and team members any way we can.